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Appointments
Book or cancel an appointment at our GP surgery.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Please note that our phone lines are especially busy on Monday mornings from 8am to 10am. If possible, call back later or use our online option.
Urgent appointment - life-threatening
You can still call us to book Nurse appointments. For all other clinical appointments, an online form must be completed.
If you have a genuine difficulty completing the online form, please call us. Our reception team will ask for a description of your issue and complete an online form on your behalf.
For minor illnesses, we may recommend a same‑day appointment with a community pharmacist, who can also refer you to other services if needed.
To book
- Request an urgent appointment online
- Telephone: 01732 770088
Once assessed you will receive either a telephone call from a clinician or a notification of an appointment.
Extended Access
We also have extended access available. See our Out of Hours information.
Book a Routine Appointment
Ways to book
1. Request an appointment online - This is the fastest way to request.
Our GP online system integrates with your medical record, improving access to care and appointments. While you can still call the surgery, the online form streamlines the process by asking the same questions. This provides you another option to contact us for medical issues, administrative requests, or simple questions.
2. Telephone: 01732 770088
If you have a genuine difficulty completing the online form, please call us. Our reception team will ask for a description of your issue and complete an online form on your behalf.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
If possible, please try to telephone the reception before 10am if you require a home visit.
Telephone: 01732 770088
You will need to give the receptionist some details in order to help the doctors plan their schedules and give priority to the more urgent problems. These will include the name, address and age of the patient, the nature of the problem and access details if needed.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Phone us on 01732 770088
- Complete our appointment cancellation form
- Cancel using our online services
- Use your NHS account (through the NHS website or NHS App)
- Reply CANCEL to your appointment reminder text message
Out of hours
Enhanced Access - Evening Appointments
On three evenings a week (Mondays, Tuesdays and Thursdays), we run evening surgeries in Little Warders at our Tonbridge site. They run from 6:30pm to 7:30pm.
These appointments are pre-bookable only, and are provided to allow better accessibility for those patients who struggle to get to see a Doctor during normal "in-hours" clinics.
Our phone lines are not on during this period.
Emergencies will continue to be dealt with by NHS 111, the Out of Hours Service, which is accessed by dialling 111.
Local Hubs - Weekend and Bank Holiday Appointments
On Sundays and Bank Holidays, a GP will be available between 9am to 12:30pm at a local hub.
In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6pm to 8pm Monday to Friday.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.